Privacy Policy
How we collect, use, store, and safeguard your personal data in compliance with UK GDPR and the Data Protection Act 2018.
This Privacy Statement explains how we collect, use, store, and safeguard your data when you visit our website or interact with our services. We are dedicated to transparency and compliance with all relevant data protection regulations, including the UK GDPR and Data Protection Act 2018. By using our website, you agree to the practices outlined in this policy.
1. Introduction
Hosannahs Interior Architecture Services ("Hosannahs", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit hosannahs.com or engage our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Hosannahs is a professional design technology practice, a private limited company registered in England & Wales under registration number 11957845. Our principal office and business location is at Ty Merlin, Caerphilly Business Park Caerphilly CF83 3GS and 5 S Charlotte St, Edinburgh EH2 4AN operating across the United Kingdom. Our VAT registration number is 494110501.
- Data Controller: Hosannahs Interior Architecture Services
- Contact Email: info@hosannahs.com
- Contact Number: 029 2115 0515
3. What Data We Collect
We may collect and process the following personal data:
Information you provide directly:
- Name and contact details (email address, phone number, postal address)
- Project information and property details
- Correspondence and enquiries submitted via our website or by email
- Payment and billing information
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referral source and device information (collected via cookies and analytics tools)
4. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To deliver the services you have engaged us for
- To manage your project, including communication with third-party consultants and contractors on your behalf
- To process invoices and manage payments
- To comply with our legal and regulatory obligations
- To improve our website and services
- To send service-related communications where necessary
We do not use your personal data for unsolicited marketing without your explicit consent.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — to fulfil our obligations under a service agreement with you
- Legitimate interests — to manage client relationships, improve our services, and protect our business
- Legal obligation — to comply with applicable laws and regulations
- Consent — where you have given us explicit permission (e.g. to receive marketing communications)
6. How We Share Your Data
We do not sell your personal data. We may share your data with:
- Structural engineers, contractors, and specialist consultants — where necessary to deliver your project
- Local planning authorities and regulatory bodies — where required to submit planning applications or regulatory documentation on your behalf
- IT and software service providers — who support our business operations (e.g. email, cloud storage, project management tools), under appropriate data processing agreements
- Legal or regulatory authorities — where required by law
All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.
7. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In most cases, this means we retain client project records for a minimum of 7 years following project completion, in line with professional indemnity insurance requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data in certain circumstances ("right to be forgotten")
- Restrict the processing of your data
- Data portability — receive your data in a structured, commonly used format
- Object to processing based on legitimate interests
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at info@hosannahs.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Cookies
Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can manage your cookie preferences through your browser settings. A full cookie policy is available on our website.
10. Data Security
We may update this Privacy Policy from time to time. The most current version will always be available at hosannahs.com. We encourage you to review it periodically.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact: info@hosannahs.com